Every GMN employee plays a significant role in the production process either directly or indirectly. However, few employees wear as many hats or make as big of an impact as Marc Doan, the Seattle division plant manager.
Marc’s days are busy and involve many duties — balancing interactions with direct reports, customer service, and internal customers, along with making sure manufacturing stays on schedule and products ship on time. He is always working on continual improvement, to better the staff, equipment, and facilities at GMN, but ultimately to better serve GMN’s customers.
“Our technical ability and our staff are what make us successful. We aren’t afraid to take chances and do new things,” says Marc.
Marc started at GMN on July 18, 1988 as a stock cutter on Seattle’s plant floor. After working in a variety of roles, he became plant manager 13 years ago. Every day brings new tasks and challenges for Marc as he oversees a 140,000 sq. ft. manufacturing facility and staff of hundreds. Multitasking, and problem-solving are critical to Marc’s success but his upbeat, can-do nature are what make him a successful leader with staff that both respect him and enjoy working with him.
An example of Marc’s can-do approach to production is evident from a recent rush order. Marc received a phone call from a desperate sales representative that needed Marc’s help to get a customer an important part far ahead of schedule. With a little creative problem solving, he was able to expedite production while still ensuring that the product met the stringent specification outlined by the customer. Marc always places customers first and the result was another happy customer.
“We are continuously evolving and reinventing ourselves to go where the customer is going. We don’t stay stagnant, but adapt to our customers’ needs,” says Marc about the 60thanniversary of GMN.
The variety of products, the people, and the culture are a few of the many reasons why Marc enjoys his job. Interacting with great people to see project through to completion is another is also gratifying for Marc. We are honored to have him on the GMN team and call him a GMN hero.
For over half a century GM Nameplate has been serving the nameplate manufacturing industry with pride and commitment. To celebrate GM Nameplate’s 60th Anniversary, the team at GM Nameplate decided to shine the spotlight on some of the people who have helped make GM Nameplate and our customers successful.