Last week we reported the results from our bi-annual customer satisfaction survey. The majority of the survey covered areas related to satisfaction of working with GMN. In addition to assessing customer satisfaction, the survey also asks questions related to customer service trends. The goal of these questions is to confirm or establish new trends within the industry.
The industry trends section of the survey asked participants to indicate to which degree they agree with various trends GMN has noticed within the industry. Based on customer feedback we confirmed the following trends:
- Increasing integration of touch technology into product user interfaces (glass interface)
- Growing dependence on suppliers for engineering and design support as experts within our specialized field
- Suppliers who can offer multiple products are valued
Respondents also identified a number of changes impacting business and suggestions for what GMN can do to help them adapt. Customers suggested end customer cost down initiatives, off-shoring manufacturing and a growing dependence on contract manufacturers – all areas GMN has already been working to improve.
As we look to the future of manufacturing, we are excited to see that we are on track with industry changes and trends. We will continue to assess industry trends and changes in future customer surveys, and look forward to continuing efforts to better serve our customers.