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By Gerry Gallagher | Feb 17, 2015
Industry trends

Last week we reported the results from our bi-annual customer satisfaction survey. The majority of the survey covered areas related to satisfaction of working with GMN. In addition to assessing customer satisfaction, the survey also asks questions related to customer service trends. The goal of these questions is to confirm or establish new trends within the industry.

The industry trends section of the survey asked participants to indicate to which degree they agree with various trends GMN has noticed within the industry. Based on customer feedback we confirmed the following trends:

  • Increasing integration of touch technology into product user interfaces (glass interface)
  • Growing dependence on suppliers for engineering and design support as experts within our specialized field
  • Suppliers who can offer multiple products are valued

Respondents also identified a number of changes impacting business and suggestions for what GMN can do to help them adapt. Customers suggested end customer cost down initiatives, off-shoring manufacturing and a growing dependence on contract manufacturers – all areas GMN has already been working to improve.

As we look to the future of manufacturing, we are excited to see that we are on track with industry changes and trends. We will continue to assess industry trends and changes in future customer surveys, and look forward to continuing efforts to better serve our customers. 

By Rachel Wienckoski | Jul 23, 2014
GMN offers production from the US and locations in Asia

We wrote a blog article over two years ago addressing re-shoring. Today, people are still buzzing about this topic. While re-shoring is heavily discussed, there hasn’t been a mass movement of production onshore quite yet. 

Despite the benefits of re-shoring, it’s a process that doesn’t happen overnight. GM Nameplate knows the importance of being present in both the United States and overseas, with locations in the U.S. as well as Singapore and China.  Working with a globally integrated organization gives customers the option to choose whichever type of manufacturing best fits their needs. 

As the gap between Chinese and American wages closes, it is likely that more manufacturing will be driven onshore.  With steady wage increases overseas, the weakening US dollar, and other factors such as freight and customs duties, Asia isn’t necessarily the cost effective choice anymore. Some of the major benefits to bringing production home include better communication, faster reaction time, and more jobs in the United States. Producing goods onshore can also improve the quality and consistency of production due to more highly regulated procedures.  In fact, many highly regulated industries, such as medical and aerospace, require production to take place in the United States to maintain a high level of quality.

Depending on the industry, many companies have begun the process of re-shoring or intend to do so in the near future. While bringing manufacturing onshore makes sense for certain types of production, there is still value in producing overseas. GMN will continue to have a presence overseas to offer its customers multiple solutions for production. The decision on where to manufacture should be analyzed on a product-by-product basis to compare the overall costs, allowing the customer to come to an informed decision. At GMN, we help customers analyze the costs and benefits of each option to reach the best decision.

To learn more about re-shoring read “Coming Home” from Economist.com