customer satisfaction

Value stream team event for improvement of front-end processes

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By Megan Bradburn | Oct 02, 2018
Boeing Value Stream Team Event

During the week of September 10th through the 14th, the GMN Aerospace team participated in another value stream team (VST) event with The Boeing Company, this time focusing on the front-end process flow. The goal of this event was to reduce overall processing time between the Aerospace document review process and the art department by 50%, a flow that is critical for keeping things running smoothly through the plant.

Customer Survey Trends for GM Nameplate and GMN Aerospace

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By Elise Harrington | Jun 08, 2012
Customer Survey Trends 2012

We recently posted about our bi-annual customer survey that was conducted this spring. In addition to the regular bi-annual customer survey, we also went over the trends in our customer surveys from the last five years. This project showed us what areas have improved and areas that continue to improve, as well as where we might need to focus more attention.

Customer Survey Results for GM Nameplate and GMN Aerospace

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By Elise Harrington | Jun 04, 2012
Customer Survey Results 2012

GM Nameplate recently conducted its bi-annual customer survey, which included responses from customers who placed an order from November 2011 to April 2012 . The survey, which measures customer’s satisfaction is used to gauge how we are doing — areas that we need to improve, and areas that we are doing well. Regular customer feedback is imperative to ensuring that we are doing a good job, and continuously moving forward in quality, service, delivery and overall satisfaction.