During the week of September 10th through the 14th, the GMN Aerospace team participated in another value stream team (VST) event with The Boeing Company, this time focusing on the front-end process flow. The goal of this event was to reduce overall processing time between the Aerospace document review process and the art department by 50%, a flow that is critical for keeping things running smoothly through the plant.
Earlier this summer GMN completed its bi-annual customer satisfaction survey. Two times a year the survey is distributed to customers to gauge our customers’ satisfaction working with us. After reviewing responses, we are thrilled to report high levels of customer satisfaction when working with us.
We recently posted about our bi-annual customer survey that was conducted this spring. In addition to the regular bi-annual customer survey, we also went over the trends in our customer surveys from the last five years. This project showed us what areas have improved and areas that continue to improve, as well as where we might need to focus more attention.
GM Nameplate recently conducted its bi-annual customer survey, which included responses from customers who placed an order from November 2011 to April 2012 . The survey, which measures customer’s satisfaction is used to gauge how we are doing — areas that we need to improve, and areas that we are doing well. Regular customer feedback is imperative to ensuring that we are doing a good job, and continuously moving forward in quality, service, delivery and overall satisfaction.