“I'm proud to be a member of the company.”
Though she doesn’t shake the hands of the outside customer, everything Thushara Weligodapola does has the customer’s best interests at heart. For nearly a decade Thushara has been an assembly and decorating lead at GM Nameplate’s Beaverton, OR Dicision - Elite Plastics. Growing from 15 members to a full service group of 35 experts, her team provides decorating, design and engineering solutions, sourcing and custom assembly services to make GMN a one-stop shop.
GMN fulfills the customer needs of multiple supplies with its diverse capabilities. This saves both time and money by reducing the customer supply chain. To keep a project moving through the production line there are a lot of details that go into the assembly and decorating process. Thushara’s job is made up of many tedious but important tasks that include daily lead monitoring documentation, training, quality inspections and offering recommendations to managers for time and resources on the job.
What really makes Thushara a hero is her ability to see through to the end result; a quality product and quality service for the customer. She shared a story about a frustrated coworker having to clean 365 intricate pieces of a part that was involved in a four-part assembly process. Taking into consideration her coworker’s frustration and the project timeline, Thushara decided to investigate the entire process. She ended up finding a brass shaving piece on a fixture that was causing the issue. Her coworker was thrilled, the problem was solved and the project stayed right on schedule.
“It’s my goal to make sure GMN offers superior customer service both before and after the life of a project,” said Thushara.
Ultimately it’s all about the customer. Thushara describes her customer values as: respect, accountability and flexibility to do what’s right for the customer. She believes that the value of building a strong relationship with customers is not only beneficial for the customer, but also GM Nameplate.
“Their feedback can improve the quality of our work,” says Thushara.
Thushara’s behind the scenes customer commitment is a shining example of GM Nameplate’s companywide customer promise. It takes the dedication of an entire team to successfully complete a job, and without employees like Thushara, GMN wouldn’t be able to offer customers the high-level service that we do. Her overall philosophy and positive outlook is what makes Thushara a GMN Hero.
For over half a century GM Nameplate has been serving the nameplate manufacturing industry with pride and commitment. To celebrate GM Nameplate’s 60th Anniversary, the team at GM Nameplate decided to shine the spotlight on some of the people who have helped make GM Nameplate and our customers successful.