As a global manufacturing provider, GM Nameplate has core team members all over the world. No matter where our customers are based, GMN provides the same expertise and level of service to our customers. Chan Sze Bing embodies this role. As the business development manager for the China Division, Chan is responsible for delivering customized solutions and strengthening business relationships in the market. He manages a team of experts in China and Taiwan and collectively they deliver for their customers in China.
China is the largest manufacturing economy in the world, so we sat down with Chan to learn more about his experience in the area. He explains how the job has allowed him to see the growth of a new business division over the past 9 years and that the experience has been invaluable.
“It is an exciting journey to go from our first, small setup to our current campus with 3 manufacturing facilities. We are constantly bringing in new technologies and adding capabilities to meet our customers’ needs. We have continued to be very opportunistic in our business approach,” explains Chan.
A common theme mentioned over the course of our conversation was innovation in regards to GMN customers. To demonstrate this, Chan shared a story where he met with a customer to discuss the launch of a new program of which GMN was to supply three components. While at the contract manufacturer there was a problem with the reliability of two of the movable parts (non GMN) which would ultimately result in functional failure. In one afternoon, the customer, a GMN engineer, and Chan sat down and designed a new part that GMN could manufacture to effectively overcome the technical issue of the product.
“We have many customers across a breadth of industries. GMN is a custom manufacturer. We do not say no to our customers but seek unique, innovative solutions to meet their requirements. There’s plenty to learn with every new project,” says Chan.
His belief in listening to the customer, understanding their requirements, and presenting an effective solution, exemplifies the attitude at GMN. When asked exactly what customer focus means to him, Chan stated simply; “understanding the customer’s business, organization and industry, understanding the customer’s wants and needs, and finding the match that provides the greatest value.” Chan’s customer philosophy is what makes him a true GMN Hero.
For over half a century GM Nameplate has been serving the manufacturing industry with pride and commitment. To celebrate GM Nameplate’s 60th Anniversary, the team at GM Nameplate decided to shine the spotlight on some of the people who have helped make GM Nameplate and our customers successful.