For over half a century GM Nameplate has been serving the manufacturing industry with pride and commitment. To celebrate the company's 60th Anniversary, the team at GMN is shining a spotlight on some of the people who have helped make GMN the success that it is today – GMN Heroes.
Bob Christensen, who has been with GM Nameplate for 35 years, is a true jack of all trades. His experience at GMN ranges from working on screen printing, color matching, and UV coating lines, to serving as an area manager, and a quality manager. In Bob’s current position as senior automation engineer, he develops and runs testing and automation equipment to improve efficiency and quality in our factories. One of our most recent additions, a state-of-the-art display characterization light lab, was developed and is currently managed by Bob.
The project began when John Deere expressed a need to characterize (test) displays. Bob says the project allowed him to take advantage of his passion for learning, while helping customers.
“We thought that if we developed a good testing system, it would not only be valuable for John Deere, but also for other customers.”
What started as a goal to better serve a GMN customer, has evolved into a state-of-the-art light lab. One of the best in the industry, Bob's light lab now serves a number of customers and helps them ensure exceptional display quality. Bob’s customer service shines through everything he does and the light lab is just one example among many.
Over the years, Bob’s done a little bit of everything but a few things are clear; he always strives to improve the company’s capabilities and services and he consistently puts the customer first. Bob used to run GMN's one-man quality department. Years ago, he worked to develop GM Nameplate’s first quality manual, which was needed to present to Boeing. While Bob is no longer in the quality department, he is proud to share how the quality department has moved from a one man show to a robust team that has allowed GM Nameplate to meet twelve different quality standards including AS9100C and ISO:13485.
GMN works to stay up-to-date on industry trends and technologies by encouraging ongoing training and education. Bob mentioned that learning new technologies is one of the highlights of his job and that he appreciates working for a company that drives innovation. GMN customers are part of Bob’s motivation to learn and improve his skills because the more he knows, the better service he can provide.
“At GM Nameplate we provide great service to our customers. It’s important that if we say we’re going to do something that we follow through. If I’m buying components and find that I’m working with a supplier who isn’t responsive, I will look elsewhere. “
Without the drive and dedication of GM Nameplate’s employees to deliver great solutions and customer support, GMN wouldn’t be where it is today. Bob’s customer commitment and thirst for knowledge is what makes him a true GMN Hero.