As part of GMN’s commitment to excellence and its customers, every 6 months GMN conducts a customer survey to asses our customers’ satisfaction. The survey also fulfills part of GMN’s quality system requirements. GMN’s bi-annual customer survey is made up of a series of ranking and short answer questions related to various aspects of the customer experience, product quality, value, and more.
Every bi-annual customer survey we are pleased to report that the majority of our customers are pleased with their overall experience and would recommend working with us. Over the last 15 surveys, more than 92% of customers reported that they would recommend working with GMN.
Compared to the last survey, this survey saw improvements in a number of areas. More than 90% of respondents rated their experience with GMN as good or excelling in the following areas:
- Overall experience of manufacturing and industry expertise
- Sales people responsiveness, expertise, communication, and overall experience
- Experience working with GMN new product managers and account managers
While the majority of our customers report satisfaction with GMN, areas in need of improvement were also pointed out. We are continually making efforts to improve all aspects of our business. Recently many employees have been involved in customer service training, lean manufacturing workshops, and other continuous improvement efforts. We are excited to see how these efforts will improve our customers’ experience with us.
We look forward to continuing our efforts to improve all aspects of our service and manufacturing.